To filter our class schedule by age & level, simply filter by tags
On the mobile app, when viewing the schedule, use the ‘filter’ function in the bottom right, click on tags, and select the relevant tags for the ages & levels you're looking for.
App help
HOOP NATION APP FAQ
Everything you need to book and manage classes at Hoop Nation.
BOOKING BASICS
Where can I book and manage classes?
You can book & manage classes on desktop through momence.com/sign-in or on the mobile app. We recommend using the mobile app.
A LITTLE TUTORIAL OF COMMON ACTIONS
To see & manage your existing classes
On the mobile app, click the Hoop Nation icon in the top left of the home screen — you'll see your bookings there. On desktop, go to Children > My Children's Events.
To see how many credits you have left
On the mobile app, click the Hoop Nation icon in the top left of the home screen, then go to Memberships. On desktop, go to Memberships.
Existing memberships and packages show up under ‘Active’. You'll see how many credits you have left and when they expire. You can also purchase member add-on classes or non-member class packages at any time.
WANT TO UPDATE YOUR PAYMENT METHOD TO ACH?
Paying by credit card for your membership incurs a credit card processing fee via Stripe. If you'd prefer to pay by direct debit, you can simply update your payment method to ACH.
To do this, you must log in via desktop, and not the mobile app. Go here to sign in.
Then go to My Account > Account Settings. You should be able to add ACH Direct Debit there and remove your credit card.
HAVING TROUBLE BOOKING A CLASS?
Check 2 things
#1: Make sure you're attempting to book the class for your child, not for yourself. When booking, there's an option to select under Account either you or your child — make sure you select the child account (not “You”).
Example:
#2: Check that the class you're attempting to book is something that child is eligible for based on both age & level.
Still having trouble? Email hello@hoopnationtraining.com or text us at 781-227-8110 and our team will help you out.